Privacy Policy

We collect the information needed for your enquiry, booking or service. This may include your name, email address, contact details, correspondence, appointment details and payment records. Full payment card details are handled by the payment provider rather than stored by us.

Health and personal information: Suitability answers, information you choose to share in a consultation, written notes and the personalised recording may reveal health information or other sensitive personal details. Please avoid sending detailed health information through the general website contact form.

Calls and written notes: Kit does not record consultation calls. She makes written notes and disposes of them after creating your personalised recording. The audio you receive is created separately and is not a recording of your consultation.

Website information: Wix collects technical information needed to operate and protect the site. Wix Analytics provides site-use statistics. Newsletter forms collect your email address and subscription choice.

3. How We Use Your Information

We use booking and contact details to arrange appointments, answer enquiries, deliver the agreed recording and follow-up support, and handle payments, cancellations and complaints. Information you provide for your session helps Kit assess suitability and personalise your recording. We use newsletter details to send the communications you request. Site information helps us operate, secure and understand use of the website.

4. Legal Bases and Consent

Contract: Information needed to arrange and deliver the service you request.

Legal obligations: Records required for accounting, tax and other applicable obligations.

Legitimate interests: Proportionate use of ordinary personal information to respond to enquiries, maintain security, administer the business and address legal claims, balanced against your rights.

Consent: Optional newsletters, marketing and non-essential cookies where consent is required. You can withdraw marketing consent through the unsubscribe option or by emailing kit@kitross.ie.

Health information is a special category of personal data. Using it to assess suitability or personalise your audio requires an additional lawful condition, such as your explicit consent. That consent must be obtained separately; accepting website terms or making a payment is not itself explicit health-data consent. Where we rely on consent, you can withdraw it at kit@kitross.ie. Withdrawal does not affect earlier lawful processing. If necessary information can no longer be used, we may be unable to continue the service safely. Information may also be retained where necessary and lawful to establish, exercise or defend a legal claim.

5. Cookies and Website Analytics

Wix uses cookies and similar technologies to operate and protect this website. Wix Analytics is used for site statistics. Essential technologies are needed for functions such as security; optional analytics or advertising technologies require consent where applicable law requires it.

Your browser can block or delete cookies. This may affect website functions. Browser settings do not replace our obligation to obtain consent where required. Contact kit@kitross.ie with questions about website tracking or your information.

6. Services Used to Deliver Your Booking

Wix: Website hosting, contact and newsletter forms, site administration and Wix Analytics.
Calendly: Appointment scheduling and the booking answers you submit.
Stripe: Payment processing for the paid consultation booking.
Doxy.me: The private online clinic room used for calls.
WeTransfer: Delivery of your personalised audio through a download link.
Substack: The Cosmic Camino publication and subscriptions made through that platform.
Email and calendar providers: Appointment communications, correspondence and administration.

These providers receive information needed for their part of the service. Some also process information for their own purposes under their privacy notices. We do not sell your personal information. If you follow a link to another platform, its own privacy and cookie information applies there.

7. Retention

Written consultation notes: Disposed of after the personalised recording is created. Consultation calls are not recorded.

Personalised audio: We keep our copy throughout your programme and for three months after your final included follow-up call. If no final follow-up call is taken, the three months runs from the end of your programme. After that, we securely delete our copy unless longer retention is necessary to meet an applicable legal obligation, professional or insurance recordkeeping requirement, or to handle an ongoing complaint or legal claim. Any longer retention must be limited to that purpose and reviewed when the matter ends. Your own downloaded copy is yours to keep for personal use.

Booking answers and correspondence: These are separate records from handwritten notes and may remain in the booking, email or website systems. Retention is assessed by the purpose of the record, the service and support still to be provided, applicable legal obligations and the need to handle a complaint or claim. Disposal of handwritten notes does not automatically delete these other records.

Payment and accounting records: Retained for the period required by applicable tax and accounting obligations.

Newsletter information: Used while you remain subscribed. A minimal record of an unsubscribe request may be retained to respect your choice. Records that are no longer necessary must be securely deleted or anonymised.

8. Your Data Protection Rights

Where the GDPR applies, you can request access, correction, erasure, restriction or portability of your personal information, and object to processing based on legitimate interests. These rights are subject to their legal conditions. You can object to direct marketing at any time and withdraw consent where processing relies on it.

Email kit@kitross.ie to make a request. We may need proportionate information to verify your identity. We normally respond within one month. If a lawful extension is necessary because a request is complex or there are several requests, we will explain this within that first month.

You can complain to Ireland's Data Protection Commission at www.dataprotection.ie or another competent supervisory authority. You do not have to contact us first.

9. International Processing

Some service providers may process information outside the European Economic Area. Transfers must meet applicable data protection requirements, which may involve an adequacy decision or appropriate safeguards such as the European Commission's Standard Contractual Clauses. You can contact kit@kitross.ie for information about the providers and safeguards relevant to your data.

10. Security and Confidentiality

Personal information must be handled with appropriate technical and organisational safeguards and access limited to those who need it. No online system is completely secure. Please use the agreed private channels for sensitive information. Confidentiality is subject to applicable legal obligations and lawful disclosures.

11. Adults Only

Our services are for adults aged 18 or over. If you believe a child has submitted personal information, contact kit@kitross.ie so we can investigate and take appropriate action.

12. Changes to This Notice

We will update this notice when relevant practices change and show the revision date. A change to this notice does not itself give consent to a new use of your information.

13. Contact

Kit Ross Limited
Unit 1a, Bracken Business Park, Bracken Road, Sandyford, Dublin, D18 H283
Email: kit@kitross.ie
Website: www.kitross.ie