Refund Policy
1. Overview
Last Updated: 1 October 2026
Thank you for choosing Kit Ross Limited. We are committed to providing high-quality services and products. Please read this Refund Policy carefully before making a purchase.
This policy applies to all products and services offered through this website, including one-to-one consultations, hypnotherapy sessions (in-person, phone, or online), and downloadable hypnotherapy audio products.
2. Consultations & One-to-One Hypnotherapy Sessions
A: Please give at least 24 hours notice to cancel or reschedule. Cancellations with less than 24 hours notice and missed appointments are non-refundable, subject to your statutory rights.
3. Downloadable Hypnotherapy Audio Products
3.1 Digital Content and Cancellation
Personalised audio is supplied as a digital download. Merely purchasing an audio, receiving an email or agreeing to general terms does not automatically remove your statutory right to cancel.
Where you have a statutory cancellation right and want digital delivery before that period ends, we must obtain your prior express consent to early supply and your acknowledgement that the right to cancel that digital content will be lost when supply begins. We must also provide confirmation of that consent and acknowledgement on a durable medium, such as email. The right is lost only when the legal conditions are satisfied. This does not remove rights concerning faulty content or automatically cancel rights for other parts of a package.
3.2 Faulty, Missing or Misdescribed Audio
Please contact kit@kitross.ie if your file is missing, corrupted, inaccessible or not as described. We will investigate and provide the remedy required by law, which may include bringing the content into conformity, a price reduction or a refund. Please report problems promptly, but there is no seven-day limit on your statutory rights.
4. Exceptional Circumstances
If serious illness, bereavement or another exceptional circumstance affects your appointment, contact kit@kitross.ie. We will consider requests fairly. You do not need to disclose detailed medical information to make an initial request. This discretionary help is additional to your statutory rights and does not limit them.
5. How to Cancel or Request a Refund
Email kit@kitross.ie, use the cancellation link in your booking confirmation, or send a clear cancellation message through the website contact form. Give your name and enough information to identify the booking. You do not have to give a reason when exercising a statutory right to cancel. We aim to respond to enquiries within five business days; this does not extend any legal refund deadline.
Optional cancellation form
You may copy and send the following by email or post, but you do not have to use this form:
To: Kit Ross Limited
Unit 1a, Bracken Business Park, Bracken Road, Sandyford, Dublin, D18 H283
Email: kit@kitross.ie
I give notice that I cancel my contract for the following service or digital content:
Service or audio and booking reference:
Date ordered:
Your name:
Your address:
Your email:
Date:
Signature, only if sent on paper:
6. Refund Payments
Where a statutory cancellation refund is due, we will make it without undue delay and no later than 14 days after being informed of your decision to cancel. Refunds for other statutory remedies will be made within the applicable legal deadline. We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee.
7. Your Statutory Cancellation and Consumer Rights
Online contracts: Where the statutory right to cancel applies, you have 14 days from entering the contract to cancel without giving a reason. Tell us of your decision before that period expires. The 24-hour appointment rule does not override this right.
Services starting within 14 days: We must obtain your express request to begin early and your acknowledgement that the cancellation right will end once the service has been fully performed. If you cancel before full performance, you may owe a proportionate amount for services actually supplied, but only where the required information and request have been obtained. Starting a consultation does not automatically mean an entire package has been fully performed.
Digital audio: The separate consent and acknowledgement conditions in section 3.1 apply. Personalisation alone does not establish that those conditions have been met.
Faulty or unprovided services: Cancellation limits do not remove remedies for services or digital content that are not supplied, are faulty or do not conform to the contract. Rights under the Consumer Rights Act 2022 and other applicable mandatory consumer law take priority over this policy.
8. Complaints and Questions
Contact Kit Ross Limited at kit@kitross.ie with any question or complaint. We will try to resolve it directly. You remain free to seek independent advice or use any available statutory remedy.
9. Changes to This Policy
Updates apply to future bookings. The policy agreed when you booked continues to apply unless a change is required by law or we agree a change with you. No update retrospectively removes your rights.