Refund Policy
1. Overview
Last Updated: April 7, 2026
Thank you for choosing Kit Ross Ltd. We are committed to providing high-quality services and products. Please read this Refund Policy carefully before making a purchase.
This policy applies to all products and services offered through this website, including one-to-one consultations, hypnotherapy sessions (in-person, phone, or online), and downloadable hypnotherapy audio products.
2. Consultations & One-to-One Hypnotherapy Sessions
2.1 Cancellations by the Client
More than 48 hours' notice: A full refund will be issued, or the session may be rescheduled at no additional charge.
Less than 48 hours' notice or no-show: No refund will be issued. The full session fee is forfeited.
2.2 Rescheduling
Clients may reschedule a session free of charge provided at least 48 hours' notice is given.
2.3 Cancellations by Kit Ross Ltd
In the unlikely event that we must cancel a scheduled session, clients will receive a full refund of any session fee paid, or the option to reschedule at no additional cost. Kit Ross Ltd accepts no further liability arising from such cancellations beyond the full refund of fees paid.
2.4 Completed Sessions
No refunds will be issued for sessions that have been completed, regardless of the outcome. Hypnotherapy and coaching results vary between individuals, and no specific outcome or result is guaranteed.
2.5 Packages & Bundles
Where a client has purchased a package or bundle, all sale are final. No refunds will be issued for packages or bundles under any circumstances, regardless of whether sessions have been used or remain unused. By purchasing a package or bundle, you agree to this no-refund policy in full.
3. Downloadable Hypnotherapy Audio Products
3.1 Digital Products — No Refund Policy
Due to the nature of digital products, all sales of downloadable audio files are final and non-refundable once the file has been accessed, downloaded, or sent to you. This is in accordance with applicable consumer protection legislation governing digital content.
By completing your purchase of a digital product, you expressly consent to immediate delivery of the digital content and acknowledge that you lose your right of withdrawal upon download or access.
3.2 Faulty or Corrupted Files
If a downloadable audio file is found to be faulty, corrupted, or significantly not as described, you are entitled to a replacement file or a full refund. Please contact us within 7 days of purchase at kit@kitross.ie with details of the fault and proof of purchase.
4. Exceptional Circumstances
Kit Ross Ltd will consider refund requests made outside of the above terms on a case-by-case basis where exceptional circumstances exist (e.g., serious illness, bereavement). Such requests must be submitted in writing within 14 days of the scheduled service or purchase date, accompanied by supporting documentation where applicable. Approval of exceptional-circumstance refund requests is at the sole discretion of Kit Ross Ltd and does not constitute a precedent or waiver of this policy.
5. How to Request a Refund
To request a refund or cancellation, please contact us by email at kit@kitross.ie or via the contact form on this website. We aim to respond to all refund requests within 5 business days. Please include your full name, date of purchase or scheduled appointment, order reference number (if applicable), and the reason for your refund request.
6. Processing of Refunds
Approved refunds will be processed within 10 business days of approval and returned to the original payment method used at the time of purchase. Kit Ross Ltd is not responsible for any delays caused by your bank or payment provider.
7. Consumer Rights
Nothing in this policy affects your statutory rights as a consumer under applicable law, including the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or equivalent legislation in your jurisdiction.
8. Disclaimer
Hypnotherapy and consultation services are not a substitute for professional medical or psychological treatment. Kit Ross Ltd does not guarantee specific results. By purchasing a service or product, you confirm that you have read and understood this policy and agree to its terms.
9. Changes to This Policy
Kit Ross Ltd reserves the right to amend this Refund Policy at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services following any changes constitutes your acceptance of the revised policy.
For any questions regarding this policy, please contact us at kit@kitross.ie